Patient Experience & Scheduling Coordinator

SportsMed Physical Therapy; West Orange (NJ); On-site; USD 2,755,200 - 3,306,240; Full time

Benefits offered by this job

Medical benefits

PTO / Holidays

401k with match

Life and disability insurance

Job summary

SportsMed Physical Therapy, a leading outpatient practice in Northern New Jersey, seeks a Patient Coordinator to join the front desk team at our centers. You will greet patients, manage scheduling and insurance verifications, and ensure accurate data entry while supporting the office toward meeting goals.

Ideal candidates bring excellent customer service, multitasking ability, and experience in a medical or hospitality setting.

Qualifications

• Ability to work in a fast-paced environment.
• Multitasking across front desk duties.
• Flexibility to handle varying tasks.
• Professional telephone communication.
• Excellent customer service skills.
• Strong time management.
• Strong organizational skills.
• Attention to detail in records and data.
• Proficiency with EMR systems and MS Excel/Outlook.
• Commitment to quality and professionalism.
• Experience in PT/medical office or hospitality with strong customer focus.
• Bilingual Spanish preferred.

Responsibilities

• Welcome patients and visitors in person or by phone.
• Schedule/reschedule appointments to optimize patient flow.
• Complete insurance verifications and authorization requests.
• Maintain and retrieve patient records with confidentiality.
• Keep appointments on schedule; inform providers of delays.
• Maintain and update patient financial information and accounts.
• Record and collect patient charges; manage third-party claims.
• Follow policies to protect patient confidentiality and rights.
• Contribute to smooth front desk operations and reporting.

Skills

Fast-paced work

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

EMR/MS Excel/Outlook

Focus on quality

Professionalism

PT/medical hospitality experience

Bilingual Spanish preferred

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy, a leading outpatient practice in Northern New Jersey, seeks a Patient Coordinator to join the front desk team at our centers. You will greet patients, manage scheduling and insurance verifications, and ensure accurate data entry while supporting the office toward meeting goals.

Ideal candidates bring excellent customer service, multitasking ability, and experience in a medical or hospitality setting.