Patient Concierge & Front Desk Scheduler — PT Clinic

SportsMed Physical Therapy; Toms River (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401k with match

PTO and holidays

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our Northern New Jersey team. You will handle front desk tasks, schedule appointments, verify insurance benefits, and maintain accurate patient data to ensure smooth operations.

The role emphasizes excellent customer service, confidentiality, and collaboration with the clinical team for optimal patient flow and timely care.

Qualifications

• The applicant has experience supporting front desk operations in a medical setting.
• Strong focus on customer service and confidentiality.

Responsibilities

• Welcome patients and visitors in person or by phone.
• Schedule and reschedule appointments.
• Obtain benefit verification and insurance authorization.
• Maintain accurate patient records and data entry.
• Notify providers of arrivals and delays to keep on schedule.
• Handle patient accounts and charges; support third-party billing.
• Protect patient confidentiality and follow procedures.

Skills

Fast-paced environment

Multitasking

Flexibility

Phone skills

Customer service

Time management

Organization

Attention to detail

EMR systems

Professionalism

Healthcare front desk experience

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is seeking a Patient Coordinator to join our Northern New Jersey team. You will handle front desk tasks, schedule appointments, verify insurance benefits, and maintain accurate patient data to ensure smooth operations.

The role emphasizes excellent customer service, confidentiality, and collaboration with the clinical team for optimal patient flow and timely care.