Patient Concierge & Front Desk Scheduler

SportsMed Physical Therapy; Bergenfield (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Excellent career growth opportunity

Competitive pay based on experience

Medical benefits, life and disability,

PTO, sick time, paid holidays

401k with 4-8% match

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our Bergenfield/Paramus locations. The role handles front desk duties, appointment scheduling, insurance verification, data entry, and supports the team to meet office goals.

You will thrive in a fast-paced environment, deliver excellent customer service, manage patient records securely, and maintain accurate financial information across two clinics.

Qualifications

• Experience working in a Physical therapy environment, medical office, or hospitality with strong customer service.
• Bilingual Spanish preferred
• Ability to work in a fast-paced environment

Responsibilities

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient''s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Skills

Fast-paced environment

Multitasking

Flexibility

Professional Telephone skills

Excellent customer service

Time management

Organization

Attention to detail

Computer skills

EMR Systems

Microsoft Excel

Microsoft Outlook

Bilingual Spanish

Hospitality background

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is seeking a Patient Coordinator to join our Bergenfield/Paramus locations. The role handles front desk duties, appointment scheduling, insurance verification, data entry, and supports the team to meet office goals.

You will thrive in a fast-paced environment, deliver excellent customer service, manage patient records securely, and maintain accurate financial information across two clinics.