Patient Concierge & Scheduling Specialist

8350 Oak Street Health MSO LLC; Avondale (AZ); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

Oak Street Health is seeking a Welcome Coordinator in Avondale, AZ to create an inclusive environment and deliver a high-touch patient experience. You will be the face of the clinic, manage front-desk duties, and support center operations to ensure smooth daily workflows.

Responsibilities include greeting patients, processing check-ins, collecting co-pays when needed, updating records, and handling calls and administrative tasks.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Experience in customer service preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays, when necessary
• Updating patient information and making changes in electronic medical record platforms
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing and multi-tasking phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platforms
• Maintaining the cleanliness of the Welcome and Community Room areas
• Other duties as assigned, including daily administrative tasks

Skills

Strong computer skills

Phone etiquette

Multilingual

US work authorization

Customer service experience

Some college

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator in Avondale, AZ to create an inclusive environment and deliver a high-touch patient experience. You will be the face of the clinic, manage front-desk duties, and support center operations to ensure smooth daily workflows.

Responsibilities include greeting patients, processing check-ins, collecting co-pays when needed, updating records, and handling calls and administrative tasks.