Patient Experience Concierge

CVS Health; United States; On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings options

Bonus eligibility

Job summary

Oak Street Health in the United States is seeking a Welcome Coordinator to create a warm, efficient front-desk experience. You will greet patients, assist with check-in, collect co-pays and update records in our electronic medical record system.

You’ll manage phone lines, schedule appointments, handle faxes, and help keep our Welcome and Community Room tidy. Fluency in additional languages and a customer-service mindset are highly valued.

Qualifications

• Strong computer skills and basic Google Suite knowledge.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian or other community languages.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in EMR.
• Scheduling/rescheduling appointments within EMR.
• Managing phone lines by answering and taking messages.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of Welcome and Community Room areas.
• May be required to float to other centers in the region.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Multilingual

US work authorization

Education

Some college

Job description

Oak Street Health in the United States is seeking a Welcome Coordinator to create a warm, efficient front-desk experience. You will greet patients, assist with check-in, collect co-pays and update records in our electronic medical record system.

You’ll manage phone lines, schedule appointments, handle faxes, and help keep our Welcome and Community Room tidy. Fluency in additional languages and a customer-service mindset are highly valued.