Patient Concierge & Scheduling Specialist

GI Alliance; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance is seeking an experienced Phone Operator Specialist in Austin, TX, to manage a broad range of telephone duties and scheduling for patients. The role acts as a liaison between patients and medical staff, triaging calls and relaying messages to ensure smooth clinic operations.

Responsibilities include triaging calls, directing callers to proper extensions, and handling messages with accuracy. Strong communication and computer skills are essential for success in this position.

Qualifications

• Excellent communication skills, both written and verbal.
• Proficient computer skills and familiarity with office software.
• Ability to multi-task and prioritize in a fast-paced environment.
• Self-motivated with initiative and reliability.
• Strong sense of ethics and professionalism.

Responsibilities

• Appropriately schedule new and established appointments per provider schedules.
• Answer all incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and timely.
• Respond to emergency and urgent calls and direct to clinical staff when needed.
• Perform operator functions including triaging, transferring calls, and reporting malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Perform clerical duties to maintain workflow in the department.
• Perform other duties as assigned by supervisor.

Skills

Excellent communication

Proficient computer skills

Multi-tasking and prioritization

Self-motivated with initiative

Strong ethics

Education

High School diploma or GED

Some college coursework

Job description

GI Alliance is seeking an experienced Phone Operator Specialist in Austin, TX, to manage a broad range of telephone duties and scheduling for patients. The role acts as a liaison between patients and medical staff, triaging calls and relaying messages to ensure smooth clinic operations.

Responsibilities include triaging calls, directing callers to proper extensions, and handling messages with accuracy. Strong communication and computer skills are essential for success in this position.