Patient Services & Scheduling Coordinator

GI Alliance; Manassas (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

GI Alliance is seeking a front desk receptionist to greet patients and callers, schedule appointments, and manage demographics and insurance data in the EMR system. The role acts as the first point of contact for our practice and requires professionalism, discretion with sensitive information, and strong multitasking in a fast-paced environment.

Responsibilities include coordinating with providers, updating records, and handling scheduling across multiple locations.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Minimum 2–3 years of medical office experience.
• Strong customer service, communication, and multitasking abilities.
• Able to handle sensitive medical information with discretion.
• Reliable team player with professional demeanor.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Serve as first point of contact for patients at our practice.
• Schedule, check-in patients, and update demographics and insurance details.
• Confirm, cancel, and reschedule appointments per provider requests.
• Use EMR to match clinician availability with patient needs and preferences.
• Schedule accurately based on clinic guidelines and maintain records.
• Maintain scheduling systems and ensure patient records are current.
• Communicate with providers and staff about patient concerns; escalate system issues.
• Handle requests from other medical offices, such as faxing records.
• Address patient concerns promptly and professionally.
• Apply customer-service principles to interactions; perform clerical duties as assigned.
• Travel between multiple locations may be required.

Skills

Multitasking

Phone etiquette

Communication with patients

Use multi-line phone system

Attention to detail

Teamwork

Organizational skills

Education

High school diploma or GED

Associate’s or Bachelor’s Degree (preferred)

Tools

EMR system

Office software

Job description

GI Alliance is seeking a front desk receptionist to greet patients and callers, schedule appointments, and manage demographics and insurance data in the EMR system. The role acts as the first point of contact for our practice and requires professionalism, discretion with sensitive information, and strong multitasking in a fast-paced environment.

Responsibilities include coordinating with providers, updating records, and handling scheduling across multiple locations.