Patient Care Communications Specialist

GI Alliance; Austin (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

GI Alliance in Austin, TX is seeking an experienced Phone Operator Specialist to handle a full range of telephone switchboard duties, triage calls, relay messages, and act as a liaison between patients and medical staff.

The role requires a high school diploma or GED, six months in a call center, and strong communication and computer skills; the position emphasizes accuracy, multi-tasking, and a service-oriented approach.

Formación

• High school diploma or GED required, some college preferred.
• Minimum six months of call center experience.
• Excellent communication and computer skills required.

Responsabilidades

• Answer incoming calls and connect callers with the correct extension.
• Take and relay messages accurately and promptly.
• Triage urgent calls and direct callers to clinical staff as necessary.
• Perform operator functions including conference calls and reporting telephone or equipment issues.
• Provide a pleasant and helpful phone contact for callers.

Conocimientos

Communication skills

Computer skills

Multi-tasking & prioritization

Self-motivation & initiative

Ethical conduct

Educación

High School diploma or GED

Descripción del empleo

GI Alliance in Austin, TX is seeking an experienced Phone Operator Specialist to handle a full range of telephone switchboard duties, triage calls, relay messages, and act as a liaison between patients and medical staff.

The role requires a high school diploma or GED, six months in a call center, and strong communication and computer skills; the position emphasizes accuracy, multi-tasking, and a service-oriented approach.