Patient Concierge & Medical Scheduling Specialist

GI Alliance; Falls Church (VA); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

GI Alliance in Falls Church, VA seeks a friendly front desk associate to greet patients and handle scheduling and check-in with accuracy. The role requires strong communication and organization to maintain patient records and coordinate with providers.

Ideal candidates have 2–3 years in a medical office, the ability to multitask, and a professional, patient-focused demeanor. This on-site position involves occasional travel between locations and collaboration with the care team.

Qualificações

• Two-three years of medical office experience.
• Experience in a fast-paced, high patient-volume doctors office.
• High school diploma or GED required; associate or bachelor’s degree preferred.

Responsabilidades

• Greet callers and in-office patients warmly and provide courteous service.
• Serve as the first point of contact for patients at the practice.
• Use sound judgement handling calls and in-person interactions, especially with sensitive medical information.
• Answer calls within three-four rings.
• Accurately schedule appointments and update demographics and insurance information.
• Confirm, cancel, reschedule, and update patient appointments as requested.
• Use the EMR system to match physician availability with patient needs.
• Schedule appointments according to clinic guidelines.
• Maintain and update scheduling systems for accurate patient records.
• Communicate with providers and staff about patient concerns; consult office manager on system issues.
• Process requests from other medical offices (faxing records, etc.).
• Address patient concerns efficiently and professionally.
• Apply customer service principles to keep patients calm and satisfied.
• Perform other clerical duties as assigned by office manager/administrator.
• Some travel between locations.

Conhecimentos

Multitasking

Communication

Phone etiquette

Customer service

Scheduling

Professional demeanor

Teamwork

Organizational skills

Problem solving

Formação académica

High school diploma or GED

Associates or Bachelor's degree

Ferramentas

EMR system

Multi-line phone system

Descrição da oferta de emprego

GI Alliance in Falls Church, VA seeks a friendly front desk associate to greet patients and handle scheduling and check-in with accuracy. The role requires strong communication and organization to maintain patient records and coordinate with providers.

Ideal candidates have 2–3 years in a medical office, the ability to multitask, and a professional, patient-focused demeanor. This on-site position involves occasional travel between locations and collaboration with the care team.