Patient Access & Call Triage Specialist

Paycom; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance is seeking an experienced Phone Operator Specialist to provide a full range of telephone switchboard duties and act as a liaison between patients and medical staff.

Responsibilities include triaging calls, relaying messages, and performing clerical tasks to maintain department workflow. Must have strong communication skills and basic computer proficiency. Equal opportunity employer.

Qualifications

• Excellent written and verbal communication.
• Proficient computer skills and basic software literacy.
• Ability to multi-task and prioritize in a fast-paced environment.
• Self-motivated with initiative and reliability.
• Strong sense of ethics and professionalism.

Responsibilities

• Answer all incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and timely.
• Respond to emergency and urgent calls and direct to clinical staff when needed.
• Perform operator functions: triage, transfers, conference calls, and report equipment issues.
• Provide clerical support to maintain department workflow.

Skills

Communication

Computer skills

Multi-tasking

Proactive

Ethics

Education

High school diploma or GED

Some college preferred

Job description

GI Alliance is seeking an experienced Phone Operator Specialist to provide a full range of telephone switchboard duties and act as a liaison between patients and medical staff.

Responsibilities include triaging calls, relaying messages, and performing clerical tasks to maintain department workflow. Must have strong communication skills and basic computer proficiency. Equal opportunity employer.