Patient Concierge & Scheduling Specialist

Westlake Dermatology P A; Austin (TX); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Benefits

401K options for full-time employees

Zusammenfassung

Westlake Dermatology is seeking a full-time Patient Coordinator for our South Austin office. You will greet patients, schedule appointments, verify insurance, collect payments and guide patients through the check-in/out process with professional care.

Responsibilities include handling phones, updating records, explaining charges, maintaining order in the waiting area, and supporting HIPAA compliance while delivering exceptional customer service in a fast-paced dermatology setting.

Qualifikationen

• High school diploma required.
• College degree (Associate or Bachelors) preferred.
• At least one year prior medical office or veterinary experience preferred.

Aufgaben

• Responsible for patient check-in and greeting each patient in a pleasant and professional manner.
• Track patients in the reception area and communicates with them as needed; advise delays when necessary.
• Schedule, cancel and reschedule patient appointments.
• Enter and/or verify accuracy of patient demographic and insurance information in the computer.
• Collect payments (co-pay, cosmetic treatment fees, surgery balances).
• Reconcile/balance medical records daily.
• Prepare scheduling deposits per providers as needed.
• Answer office phones promptly and professionally and return voicemails as necessary.
• Ensure proper authorization or referral is collected from each patient.
• Assist patients with checkout, e.g., scheduling next appointment and accepting payment.
• Recommend products and answer questions about skin care products and procedures.
• Monitor inventory levels of skin care products and replenish when necessary.
• Follow HIPAA procedures/protocols and company payment policies.

Kenntnisse

Customer service

Communication skills

Teamwork

Multitasking

Detail oriented

Problem solving

Computer literacy

Ausbildung

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Westlake Dermatology is seeking a full-time Patient Coordinator for our South Austin office. You will greet patients, schedule appointments, verify insurance, collect payments and guide patients through the check-in/out process with professional care.

Responsibilities include handling phones, updating records, explaining charges, maintaining order in the waiting area, and supporting HIPAA compliance while delivering exceptional customer service in a fast-paced dermatology setting.