Patient Coordinator

Westlake Dermatology P A; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits

401K options for full-time employees

Job summary

Westlake Dermatology is seeking a full-time Patient Coordinator for our South Austin office. You will greet patients, schedule appointments, verify insurance, collect payments and guide patients through the check-in/out process with professional care.

Responsibilities include handling phones, updating records, explaining charges, maintaining order in the waiting area, and supporting HIPAA compliance while delivering exceptional customer service in a fast-paced dermatology setting.

Qualifications

• High school diploma required.
• College degree (Associate or Bachelors) preferred.
• At least one year prior medical office or veterinary experience preferred.

Responsibilities

• Responsible for patient check-in and greeting each patient in a pleasant and professional manner.
• Track patients in the reception area and communicates with them as needed; advise delays when necessary.
• Schedule, cancel and reschedule patient appointments.
• Enter and/or verify accuracy of patient demographic and insurance information in the computer.
• Collect payments (co-pay, cosmetic treatment fees, surgery balances).
• Reconcile/balance medical records daily.
• Prepare scheduling deposits per providers as needed.
• Answer office phones promptly and professionally and return voicemails as necessary.
• Ensure proper authorization or referral is collected from each patient.
• Assist patients with checkout, e.g., scheduling next appointment and accepting payment.
• Recommend products and answer questions about skin care products and procedures.
• Monitor inventory levels of skin care products and replenish when necessary.
• Follow HIPAA procedures/protocols and company payment policies.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Detail oriented

Problem solving

Computer literacy

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

SOUTH AUSTIN, Austin, TX, US

2 days ago Requisition ID: 1158

Salary Range: $18.00 To $20.00 Hourly

Job Description

Westlake Dermatology is accepting applications for the full-time, Monday-Friday Patient Coordinator position at our South Austin Office. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patients in/out and collection of payment. Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.

• Excellent customer service and communication skills
• Ability to work as a team member in a fast-paced environment
• Abilityto solve problems andmanage multiple tasks simultaneously
• Highly motivated and well organized with attention to detail
• Maintains respectful andpositive attitude in dealingswith both patients and fellow staff
• Strong computer skills and knowledge of Microsoft Word and Excel
• Substantial knowledge of general medical office procedures and terminology
• Appropriate sense of discretion in dealing with patient information and difficult situations
• Able to handle large transactions with ease
• Able to sit for long periods of time
• May include some lifting of boxes

Responsibilities

• Responsible for patient check-in andgreeting each patient in a pleasant and professional manner
• Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
• Schedule, cancel and reschedule patientappointments
• Enter and/or verify accuracy ofpatient demographic and insurance informationinformation in the computer
• Collect payments (co-pay, cosmetic treatment fees,surgery balances, etc.)
• Responsible for reconciling/balancing medical records daily
• Prepare scheduling deposits per providers as needed
• Scan/route provider charts and pre-operational charts
• Check internal and Outlook messages daily and respond
• Answer office phones promptly & professionally and return voicemails as necessary
• Ensure that proper authorization or referral is collected from each patient
• Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
• Recommend products and answer questions about various skin care products and procedures
• Monitor inventory levels of skin care product and replenishes when necessary
• Maintain proper office opening and closing procedures
• Monitor waiting room to ensure furnishings and magazines are orderly and clean
• Assist in general office duties as needed
• Follow company policy on all HIPAA procedures/protocols
• Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments)
• Follow and respect Employee Policies
• Report to work in a timely manner and maintaingood attendance

Education & Experience

• High school diploma required
• College degree (Associate or Bachelors) preferred
• At least one year prior medical office or veterinary experience preferred

Job Type

Full-time

Compensation

$18.00-$20.00 per hour (plus benefits and 401K options for full-time employees)

Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.