Clinic Front Desk & Patient Concierge

U.S. Dermatology Partners; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

U.S. Dermatology Partners in Austin, TX is seeking a front desk clerk to handle routine clerical and administrative tasks in a fast-paced dermatology practice. You will greet patients, answer phones, schedule appointments, and assist with data entry and basic records management.

The ideal candidate will be detail-oriented, reliable, and capable of working with multilingual or diverse patient populations, while maintaining HIPAA compliance and high-quality customer service standards.

Qualifications

• Detail oriented, professional attitude and reliable.
• Strong management and organizational skills to support leadership.
• Ability to follow written and spoken instructions with good grammar and spelling.
• Excellent English communication, both verbal and written.
• Mathematical/analytical ability for basic to intermediate problem solving.
• Proficient with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations and HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Completes documentation and data entry as part of records management.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to safety policies and supports high-quality customer service.

Skills

Detail orientation

Professional attitude

Reliable

Management skills

Organizational skills

Grammar & spelling accuracy

Verbal & written communication

English proficiency

Numerical/analytical ability

Basic computer operation

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

U.S. Dermatology Partners in Austin, TX is seeking a front desk clerk to handle routine clerical and administrative tasks in a fast-paced dermatology practice. You will greet patients, answer phones, schedule appointments, and assist with data entry and basic records management.

The ideal candidate will be detail-oriented, reliable, and capable of working with multilingual or diverse patient populations, while maintaining HIPAA compliance and high-quality customer service standards.