Patient Care & Front Desk Coordinator

Westlake Dermatology P A; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K options

Job summary

Westlake Dermatology is hiring a Full-Time Patient Coordinator at our Houston River Oaks Office. You will greet patients, manage check-in/out, verify demographics and insurance, collect payments, and support scheduling and admissions workflows.

The role entails handling insurance information, answering phones, and providing excellent customer service in a fast-paced dermatology setting. The ideal candidate has a high school diploma, strong communication skills, and prior medical office

Qualifications

• High school diploma required
• College degree (Associate or Bachelors) preferred
• At least one year prior medical office or veterinary experience preferred

Responsibilities

• Responsible for patient check-in and greeting each patient in a pleasant and professional manner
• Track patients in the reception area and communicate with them as needed; advise patients of delays
• Schedule, cancel and reschedule patient appointments
• Enter and verify accuracy of patient demographic and insurance information in the computer
• Collect payments (co-pay, cosmetic treatment fees, surgery balances)
• Reconcile/balance medical records daily
• Prepare scheduling deposits per providers as needed
• Scan/route provider charts and pre-operational charts
• Answer office phones promptly and professionally and return voicemails as necessary
• Ensure proper authorization or referral is collected from each patient
• Assist patients with check-out process, e.g. scheduling next appointment, accepting payment
• Recommend products and answer questions about skin care products and procedures
• Monitor inventory levels of skin care products and replenish when necessary
• Maintain proper office opening and closing procedures
• Monitor waiting room for orderliness
• Assist in general office duties as needed
• Follow HIPAA procedures/protocols
• Follow company policies (payments, returns, no-shows, etc.)
• Report to work in a timely manner and maintain good attendance

Skills

Excellent customer service

Communication skills

Team player

Problem solving

Attention to detail

MS Word

MS Excel

Medical office procedures

Discretion with patient information

Stamina for long sitting

Physical lifting (boxes)

Education

High school diploma

Associate or Bachelors preferred

Medical office experience preferred

Job description

Westlake Dermatology is hiring a Full-Time Patient Coordinator at our Houston River Oaks Office. You will greet patients, manage check-in/out, verify demographics and insurance, collect payments, and support scheduling and admissions workflows.

The role entails handling insurance information, answering phones, and providing excellent customer service in a fast-paced dermatology setting. The ideal candidate has a high school diploma, strong communication skills, and prior medical office