Patient Concierge & Scheduling Specialist - Dermatology

Divina Dermatology & Cosmetic Center; Beverly Hills (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Divina Dermatology & Cosmetic Center in Beverly Hills, CA seeks a polished Patient Coordinator to join our boutique dermatology and cosmetic practice. You will welcome patients, check them in/out, and manage calls, texts, and inquiries with warmth and professionalism.

As part of a fast-paced luxury setting, you will schedule appointments, discuss treatments and pricing, prepare patients for consultations, collect payments, and coordinate with physicians and the clinical team to ensure an

Qualifications

• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable discussing dermatology treatments and pricing.
• Experience in medical aesthetics or luxury hospitality is a plus.
• Proficiency with EMR/practice-management systems and billing.

Responsibilities

• Greeting and checking patients in and out.
• Answering incoming calls, texts, and patient inquiries.
• Scheduling and coordinating appointments.
• Discussing cosmetic treatments, pricing, packages, and services with patients.
• Helping patients understand treatment options and prepping for consultations.
• Following up with cosmetic leads and prospective patients.
• Providing pre-treatment and post-treatment instructions.
• Collecting payments and assisting with checkout.
• Maintaining an organized and polished front-office environment.
• Coordinating with physicians and the clinical team.
• Providing a high level of customer service throughout the patient experience.

Skills

Customer service

Communication

Scheduling

EMR systems

Front desk

Tools

EMR software

Billing software

Job description

Divina Dermatology & Cosmetic Center in Beverly Hills, CA seeks a polished Patient Coordinator to join our boutique dermatology and cosmetic practice. You will welcome patients, check them in/out, and manage calls, texts, and inquiries with warmth and professionalism.

As part of a fast-paced luxury setting, you will schedule appointments, discuss treatments and pricing, prepare patients for consultations, collect payments, and coordinate with physicians and the clinical team to ensure an