Patient Concierge & Registration Specialist

Spectrum Health; Saint Joseph (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Benefits package

On-demand pay

Job summary

Corewell Health in Saint Joseph, MI is seeking a Patient Services Representative to join the care center team. You will support registration, concierge and clerical duties to ensure smooth patient flow and accurate record-keeping.

Your work helps deliver timely access to care and high-quality service across the clinic. Typical day includes greetings, appointment scheduling, insurance checks, data entry in EPIC, and collaboration with care teams.

Qualifications

• High school diploma or equivalent is required.
• One-year certificate from college or technical school based on entity requirements.
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields.

Responsibilities

• Greets patients/visitors as a concierge.
• Handles clerical tasks: answers practice phone calls, schedules patient appointments, orders supplies, generates patient letters, processes mail and delivery, and processes registration reports.
• Identifies and reminds patients of health maintenance gaps.
• Documents patient calls in the EHR for call routing and resolution.
• Performs patient registration and check-in: confirms demographics and insurance information; assists with self registration.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient records per standards; uploads documents into EPIC.
• Performs basic EMR/EHR scanning.
• Participates in safety initiatives and completes required safety competencies.

Education

High School Diploma or equivalent

One year certificate from college or technical school

Job description

Corewell Health in Saint Joseph, MI is seeking a Patient Services Representative to join the care center team. You will support registration, concierge and clerical duties to ensure smooth patient flow and accurate record-keeping.

Your work helps deliver timely access to care and high-quality service across the clinic. Typical day includes greetings, appointment scheduling, insurance checks, data entry in EPIC, and collaboration with care teams.