Patient Concierge & Registration Specialist

Ortholonestar Mso Llc; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Ortholonestar Mso Llc is seeking a Patient Representative to greet patients and assist with registrations in person, on the phone, or via electronic correspondence. You will update patient information, verify insurance benefits, and obtain referrals for office visits, while delivering the highest level of service to patients and families.

Reporting to the Clinic Manager, this role requires excellent oral and written communication, bi-lingual English/Spanish abilities, strong organizational

Qualifications

• Explain and assist with the registration forms to patients and families.
• Maintains patient data up-to-date and verify patient information.
• Completes verification of insurance benefits and obtain referrals for office visits.
• Responds to patient queries and concerns in a professional manner.
• Stays updated with information regarding insurance programs.
• Provides the highest of customer service in person and on the phone.

Responsibilities

• Greet patients and assist with registrations in person, on the phone, or via email.
• Maintain up-to-date patient data and verify information.
• Verify insurance benefits and obtain referrals for visits.
• Answer patient questions professionally.
• Stay informed about insurance programs.
• Report to Clinic Manager.

Skills

Oral communication

Written communication

Interpersonal skills

Independent work

Organizational skills

Bilingual English/Spanish

HIPAA knowledge

Analytical skills

Education

High School Diploma

Job description

Ortholonestar Mso Llc is seeking a Patient Representative to greet patients and assist with registrations in person, on the phone, or via electronic correspondence. You will update patient information, verify insurance benefits, and obtain referrals for office visits, while delivering the highest level of service to patients and families.

Reporting to the Clinic Manager, this role requires excellent oral and written communication, bi-lingual English/Spanish abilities, strong organizational