Patient Services Specialist: Front Desk & Insurance Support

Ortholonestar Mso Llc; Pearland (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Ortholonestar Mso Llc is seeking a Patient Representative to greet patients, manage check-in, and update patient records. The role involves handling in-person, phone, and electronic communications, while verifying insurance benefits and obtaining referrals as necessary.

Strong communication and organizational skills are essential. Professional, HIPAA-compliant handling of patient information is required, with customer service excellence as a core expectation.

Qualifications

• Explains and assists with registration forms to patients and families.
• Maintains patient data up-to-date and verifies patient information.
• Completes verification of insurance benefits and obtains referrals for office visits.
• Responds to patient queries and concerns in a professional manner.
• Stays updated with information regarding insurance programs.
• Provides the highest level of customer service in person and on the phone.
• Prioritizes tasks and patients' needs.

Responsibilities

• Greet patients and assist with check-in and updating patient information.
• Handle in-person, phone, or electronic communications with patients.
• Verify insurance benefits and obtain referrals as needed.
• Respond to inquiries and concerns professionally while maintaining HIPAA standards.
• Prioritize patient needs and tasks to ensure smooth operations.

Skills

Oral and written communication

Interpersonal skills

Autonomy/independence

Bilingual English/Spanish

Organizational skills

Analytical skills

HIPAA knowledge

Education

High School Diploma

Job description

Ortholonestar Mso Llc is seeking a Patient Representative to greet patients, manage check-in, and update patient records. The role involves handling in-person, phone, and electronic communications, while verifying insurance benefits and obtaining referrals as necessary.

Strong communication and organizational skills are essential. Professional, HIPAA-compliant handling of patient information is required, with customer service excellence as a core expectation.