Patient Concierge & Scheduling Specialist

Union County Orthopaedic Group; Linden (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

OrthoNJ, LLC is seeking a front desk/medical office administrative assistant to handle telephone answering, appointment scheduling, and patient check-in/check-out processes. The role requires ensuring accurate demographic information, verifying insurance eligibility, and collecting payments at the point of care.

Responsibilities include obtaining authorizations, scheduling referrals, and coordinating with physicians and staff while maintaining HIPAA compliance and professional patient service.

Qualifications

• HS diploma or GED required.
• Minimum of 2 years’ experience in a medical office.
• Knowledge of HIPAA & OSHA guidelines.
• Working knowledge of medical practice management systems and EMR.
• Basic computer literacy and medical terminology.

Responsibilities

• Telephone answering & appointment scheduling.
• Check-In & Rooming & Check-Out of patients.
• Verify insurance eligibility and obtain required authorizations.
• Collect copayments and post charges.
• Prepare face sheets, notes, and test results for visits.
• Greet patients and collect demographic & insurance information.
• Maintain confidentiality and HIPAA compliance.

Skills

Telephone etiquette

Appointment scheduling

Customer service

Education

HS diploma or GED

Tools

EMR systems

Job description

OrthoNJ, LLC is seeking a front desk/medical office administrative assistant to handle telephone answering, appointment scheduling, and patient check-in/check-out processes. The role requires ensuring accurate demographic information, verifying insurance eligibility, and collecting payments at the point of care.

Responsibilities include obtaining authorizations, scheduling referrals, and coordinating with physicians and staff while maintaining HIPAA compliance and professional patient service.