Patient Services Coordinator – Front Desk & Care Support

Orthodontic Experts; Merrillville (IN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Training

Travel pay

Insurance

PTO

401(k)

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, gather patient information, answer calls, and support front desk operations. You will process registrations, collect forms, and coordinate appointments while ensuring HIPAA compliance and excellent patient communication.

The role requires 3 years in customer service, 2 years in patient service, and bilingual Spanish, with work hours primarily Monday to Friday and occasional Saturdays.

Qualifications

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish

Responsibilities

• Answer all phone calls.
• Check-in new and existing patients and notify clinical staff of arrival.
• Collect all necessary patient information for new patients.
• Check out patients and collect payments; schedule next appointment.
• Handle questions and provide information to walk-in patients.
• Maintain comm-log with patient/parent communication.
• Review daily clinic schedule and adjust hours as needed.
• Maintain reception area cleanliness.
• Print end of day reports.
• Assist in marketing events.
• Travel to sister clinics for coverage when required.

Skills

Customer service

De-escalation

Communication skills

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, gather patient information, answer calls, and support front desk operations. You will process registrations, collect forms, and coordinate appointments while ensuring HIPAA compliance and excellent patient communication.

The role requires 3 years in customer service, 2 years in patient service, and bilingual Spanish, with work hours primarily Monday to Friday and occasional Saturdays.