Patient Concierge & Optical Sales Liaison

Stanton Optical; Del City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Free eyeglasses (2 per year)

Life and short-term disability

Employee assistance program

Friends and family discounts

Job summary

Stanton Optical, a fast-growing optical retailer, seeks a Doctor’s Technician to deliver outstanding patient service and drive sales in a busy store environment in Del City, OK. You will support both retail and clinical teams, schedule patient visits, and help ensure accurate orders and timely delivery.

The role emphasizes communication, empathy, and teamwork, with benefits and opportunities for professional growth within the Stanton Optical family.

Qualifications

• Associate degree or advanced certification or be enrolled in a comparable program.
• 2+ years of customer service experience delivering exceptional patient service.
• Strong communication and empathy for diverse patients.

Responsibilities

• Greet patients as they enter the store and promote available products and services.
• Foster a strong partnership between retail and professional services.
• Schedule appointments and collect patient information in the system.
• Assist management with complaint resolution and status updates on jobs.
• Maintain brand standards and housekeeping in the store and lab areas.
• Assist with lens edging and ensure accurate, on-time delivery of eyewear.
• Monitor delivery times to meet customer expectations and quality standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Team collaboration

Problem solving

Results driven

Education

Associate's degree or advanced certification

Job description

Stanton Optical, a fast-growing optical retailer, seeks a Doctor’s Technician to deliver outstanding patient service and drive sales in a busy store environment in Del City, OK. You will support both retail and clinical teams, schedule patient visits, and help ensure accurate orders and timely delivery.

The role emphasizes communication, empathy, and teamwork, with benefits and opportunities for professional growth within the Stanton Optical family.