Patient Care & Optical Sales Technician

Stanton Optical; Wichita Falls (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Free eyeglasses annually

Identity protection

Job summary

Stanton Optical in Wichita Falls, TX seeks an upbeat Doctor’s Technician to deliver outstanding customer service and help facilitate sales between retail and clinical teams.

You will greet patients, collect information, and perform pre-tests while promoting available services. The role emphasizes teamwork, problem solving, and ensuring timely delivery of glasses with a positive patient experience.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, rapport-building and empathy with patients.
• Proactive problem solving and flexibility in a team environment.

Responsibilities

• Greet customers and identify needs to ensure an easy and memorable experience while promoting products and services.
• Foster partnership between retail and professional services teams.
• Schedule appointments and document patient history and tests.
• Assist management with issue resolution and keep patients informed on status of orders.
• Perform basic housekeeping and ensure brand standards in the lab area.
• Edge stock lenses and ensure timely delivery of eyeglasses to customers.
• Notify management of equipment issues and order accuracy problems.
• Monitor delivery times to patients to meet promised service levels.

Skills

Customer service

Communication

Active listening

Team collaboration

Problem solving

Multitasking

Education

Associate degree or certification

Job description

Stanton Optical in Wichita Falls, TX seeks an upbeat Doctor’s Technician to deliver outstanding customer service and help facilitate sales between retail and clinical teams.

You will greet patients, collect information, and perform pre-tests while promoting available services. The role emphasizes teamwork, problem solving, and ensuring timely delivery of glasses with a positive patient experience.