Patient Concierge & Optical Lab Technician

Stanton Optical; West Fargo (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free eyeglasses

Employee discounts

Medical, dental, and vision coverage

Job summary

Stanton Optical seeks an enthusiastic Doctor’s Technician to greet patients, facilitate sales, and bridge retail with clinical services. You will gather medical history, perform tests, and promote available products while delivering a positive in-store experience.

You will collaborate with teams, manage appointment flow, and help resolve patient concerns. This role emphasizes accuracy, timelines, and customer satisfaction in a fast-paced optical retail environment.

Qualifications

• Associate degree or advanced certification beyond high school required.
• 2+ years of customer service experience with patients/customers.
• Strong communication with diverse groups; active listening and empathy.

Responsibilities

• Greet patients and customers; identify needs and promote products/services.
• Foster partnership between retail and professional services teams.
• Schedule/confirm appointments and collect patient information for tests.
• Assist management with patient complaints and update on status of jobs.
• Maintain brand standards and housekeeping; keep lab area compliant.
• Edge lenses, assemble frames, and ensure on-time delivery of orders.
• Report equipment issues and manage order accuracy.
• Monitor delivery times to meet promises and expectations.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Education

Associate degree or certification

Job description

Stanton Optical seeks an enthusiastic Doctor’s Technician to greet patients, facilitate sales, and bridge retail with clinical services. You will gather medical history, perform tests, and promote available products while delivering a positive in-store experience.

You will collaborate with teams, manage appointment flow, and help resolve patient concerns. This role emphasizes accuracy, timelines, and customer satisfaction in a fast-paced optical retail environment.