Patient Concierge & Optical Lab Technician

Now Optics; Albuquerque (NM); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Free eyeglasses

Life insurance

Disability coverage

Employee discounts

EAP

Paid time off

Job summary

Stanton Optical is seeking a Doctor’s Technician to greet patients, deliver outstanding customer service, and facilitate sales while bridging the retail and clinical teams. You will guide patients through the in-store experience and help ensure a smooth transition from clinical services to retail.

The role emphasizes teamwork, strong communication, multitasking, and a positive demeanor. We offer benefits, flexible environment, and opportunities for growth as part of a leading national optical

Qualifications

• > Associate degree or certification beyond high school.
• > 2+ years of customer service experience.
• > Ability to communicate with a diverse group of people.
• > Active listening, empathy, and rapport-building.
• > Proactive problem solving and adaptability.
• > Collaborative team player with a results-driven mindset.
• > Customer satisfaction-focused and positive demeanor.

Responsibilities

• > Greet patients and customers on entry, identify needs, and drive a memorable experience while presenting available products and services.
• > Foster strong partnership between retail and professional services.
• > Schedule appointments, record patient history, perform pre-tests and basic exams.
• > Support management with issue resolution and keep patients informed about status.
• > Maintain brand standards and perform basic housekeeping in-store and lab areas.
• > Assist with repairs, edge lenses, and ensure timely delivery of eyeglasses.
• > Monitor delivery times to ensure compliance and accuracy.
• > Other duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Team collaboration

Positive demeanor

Sales

Scheduling

Education

Associate degree

Enrolled in program

Job description

Stanton Optical is seeking a Doctor’s Technician to greet patients, deliver outstanding customer service, and facilitate sales while bridging the retail and clinical teams. You will guide patients through the in-store experience and help ensure a smooth transition from clinical services to retail.

The role emphasizes teamwork, strong communication, multitasking, and a positive demeanor. We offer benefits, flexible environment, and opportunities for growth as part of a leading national optical