Optical Patient Care & Sales Technician

Stanton Optical; Mansfield (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and prescription drug

Life and short-term disability

Free eyeglasses (2 per year)

Identity theft protection

Pet insurance

Employee discounts

Paid time off

Employee recognition programs

EAP

Staff discounts on lenses and frames

Job summary

Stanton Optical in Mansfield, TX is hiring Doctor’s Technicians to serve as the friendly first touchpoint for patients and to support both clinical and retail teams. You will provide outstanding service, facilitate sales, and help ensure a smooth flow between departments.

You will greet patients, gather information, schedule appointments, and assist with pre-tests and basic lens services. The role offers benefits and opportunities for professional growth in a dynamic, customer-focused

Qualifications

• 2+ years of customer service experience in a patient/customer-facing role.
• Associate degree or certification per job requirements.
• Strong communication and empathy when assisting patients.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Greet patients and customers as they enter the store and identify needs to provide a memorable experience.
• Foster a partnership between retail and professional services.
• Schedule appointments and enter patient history into the system, perform basic pre-tests and tests.
• Assist management with patient questions and ensure timely completion of orders.
• Maintain brand standards and assist with lens edging and delivery timelines.
• Notify management of equipment issues and ensure quality lab work.
• Support patient delivery times and other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Sales ability

Education

Associate's degree or certification

Job description

Stanton Optical in Mansfield, TX is hiring Doctor’s Technicians to serve as the friendly first touchpoint for patients and to support both clinical and retail teams. You will provide outstanding service, facilitate sales, and help ensure a smooth flow between departments.

You will greet patients, gather information, schedule appointments, and assist with pre-tests and basic lens services. The role offers benefits and opportunities for professional growth in a dynamic, customer-focused