Medical Front Desk Concierge & Scheduling Pro

GI Alliance; Round Rock (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

GI Alliance is seeking a friendly, detail-oriented medical office clerk to greet patients, manage front desk calls, and schedule appointments. You will be the first point of contact, handling demographics, insurance data, and patient flow with accuracy.

Ideal candidates have 2–3 years in a medical office, strong multitasking skills, and experience with EMR systems. Travel between locations may be required, and professionalism is essential.

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree preferred.
• 2–3 years of medical office experience.
• Experience in a fast-paced, high patient volume doctor's office.
• Ability to multitask and manage phone, in-person patients, and staff calmly.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• First point of contact for patients at our practice.
• Handle calls and in-person interactions with sound judgement, protecting sensitive information.
• Answer calls within three-four rings.
• Accurately schedule appointments and update demographics/insurance data.
• Manage appointments: confirm, cancel, reschedule, update as requested.
• Use EMR system to match clinician availability with patient needs.
• Schedule appointments per clinic guidelines and maintain accurate records.
• Communicate with providers and staff about patient concerns; escalate as needed.
• Complete requests from other medical offices (fax records, etc.).
• Address patient concerns efficiently and effectively.
• Apply customer service principles to handle patients calmly.
• Perform other clerical duties as assigned; some travel between locations.

Skills

Self-starter

Effective communication

Multitasking

Situational analysis

Multi-line phone

Clear speaking

Organization skills

Education

High school diploma or GED

Associates or Bachelor's degree preferred

Tools

EMR system

Job description

GI Alliance is seeking a friendly, detail-oriented medical office clerk to greet patients, manage front desk calls, and schedule appointments. You will be the first point of contact, handling demographics, insurance data, and patient flow with accuracy.

Ideal candidates have 2–3 years in a medical office, strong multitasking skills, and experience with EMR systems. Travel between locations may be required, and professionalism is essential.