Patient Concierge: Medical Receptionist | Day-One Benefits

IHA; Plymouth (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. This role serves as the first point of contact for patients, creating a positive experience while supporting efficient office operations and exceptional patient care.

The Medical Receptionist will welcome patients, verify insurance, schedule appointments, handle calls, collect payments, and support MyChart and documentation needs.

Qualifications

• Education: High School Diploma or GED. Course work in insurance/billing or related areas preferred but not required.
• MINIMUM EXPERIENCE: 1-2 years in a medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. This role serves as the first point of contact for patients, creating a positive experience while supporting efficient office operations and exceptional patient care.

The Medical Receptionist will welcome patients, verify insurance, schedule appointments, handle calls, collect payments, and support MyChart and documentation needs.