Patient Concierge: Day-One Benefits & Patient Experience

Trinity Health Corp.; Virginia; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace culture

Meaningful patient-facing work

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients, both in person and by phone. The role supports efficient office operations and exceptional patient care while helping patients access needed services within the office.

Responsibilities include checking in patients, verifying registrations and insurance, scheduling, answering inquiries, collecting payments, and assisting with MyChart.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years in medical office or customer service preferred.
• Ability to collect payments and support billing processes.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages accordingly.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Office administration

Communication

Insurance verification

Billing support

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients, both in person and by phone. The role supports efficient office operations and exceptional patient care while helping patients access needed services within the office.

Responsibilities include checking in patients, verifying registrations and insurance, scheduling, answering inquiries, collecting payments, and assisting with MyChart.