Patient Concierge - Medical Office Front Desk

Pandya Medical Center - Johns Creek, GA; Lawrenceville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pandya Medical Center in Lawrenceville, GA is seeking a Medical Office Front Desk to join our dedicated team. You will manage patient check-in/out, verify insurance, and handle calls with professionalism.

This role emphasizes HIPAA compliance, strong communication, and attention to detail in a fast-paced clinic environment. Prior front office experience is required; we offer growth opportunities and a supportive workplace.

Qualifications

• Must have prior Medical Front office experience.
• Strong interpersonal and communication skills with patients, Providers, and staff.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced clinical environment.
• Strong documentation and data entry accuracy.
• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA regulations.
• Critical thinking and sound judgment within scope of practice.
• Team-oriented mindset with a commitment to high-quality patient care.
• Dependable, punctual, and adaptable to changing clinical needs.

Responsibilities

• Check in patients in/out the appropriate time frame to ensure the provider is on time.
• Use electronic health record to check in patients
• Answer phone calls and transfer to appropriate personnel and department
• Verify patients insurance through phone and using insurance portals
• Collect patients ID for verification of name and date of birth
• Collect payment at check in and check out stations
• Complete pre-visit prep each day in a timely manner
• Listen to voicemails and call back in an appropriate time frame
• Scan faxes and medical records in patients chart and notify the appropriate personnel
• Provide support to staff and clients when necessary
• Provide great customer experience

Skills

Medical Front Office

Interpersonal Skills

Organizational Skills

Multitasking

HIPAA Compliance

Data Entry

Confidentiality

Job description

Pandya Medical Center in Lawrenceville, GA is seeking a Medical Office Front Desk to join our dedicated team. You will manage patient check-in/out, verify insurance, and handle calls with professionalism.

This role emphasizes HIPAA compliance, strong communication, and attention to detail in a fast-paced clinic environment. Prior front office experience is required; we offer growth opportunities and a supportive workplace.