Patient Concierge & Scheduling Specialist

Ascend Medical; Newnan (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Ascend Medical in Newnan, GA is seeking a Front Desk Specialist to be the first point of contact for patients and visitors. You will manage scheduling, registration, insurance verification, intake documentation, and provider calendar management, while delivering professional, confidential service.

Working with the care team, billing, and administrative staff, you will ensure seamless clinic operations, accurate EMR entries, and excellent patient experiences in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in healthcare or medical office environments is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Book and coordinate appointments via telehealth and in-person visits.
• Register patients, verify insurance, and collect required documentation for the EMR.
• Respond to patient inquiries via phone, email, or portal and maintain HIPAA compliance.
• Collaborate with providers and billing to ensure accurate records and smooth operations.

Skills

Customer service

Communication

HIPAA knowledge

Confidentiality

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

EHR systems

Job description

Ascend Medical in Newnan, GA is seeking a Front Desk Specialist to be the first point of contact for patients and visitors. You will manage scheduling, registration, insurance verification, intake documentation, and provider calendar management, while delivering professional, confidential service.

Working with the care team, billing, and administrative staff, you will ensure seamless clinic operations, accurate EMR entries, and excellent patient experiences in a fast-paced environment.