Medical Office Front Desk

Pandya Medical Center - Johns Creek, GA; Lawrenceville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pandya Medical Center in Lawrenceville, GA is seeking a Medical Office Front Desk to join our dedicated team. You will manage patient check-in/out, verify insurance, and handle calls with professionalism.

This role emphasizes HIPAA compliance, strong communication, and attention to detail in a fast-paced clinic environment. Prior front office experience is required; we offer growth opportunities and a supportive workplace.

Qualifications

• Must have prior Medical Front office experience.
• Strong interpersonal and communication skills with patients, Providers, and staff.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced clinical environment.
• Strong documentation and data entry accuracy.
• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA regulations.
• Critical thinking and sound judgment within scope of practice.
• Team-oriented mindset with a commitment to high-quality patient care.
• Dependable, punctual, and adaptable to changing clinical needs.

Responsibilities

• Check in patients in/out the appropriate time frame to ensure the provider is on time.
• Use electronic health record to check in patients
• Answer phone calls and transfer to appropriate personnel and department
• Verify patients insurance through phone and using insurance portals
• Collect patients ID for verification of name and date of birth
• Collect payment at check in and check out stations
• Complete pre-visit prep each day in a timely manner
• Listen to voicemails and call back in an appropriate time frame
• Scan faxes and medical records in patients chart and notify the appropriate personnel
• Provide support to staff and clients when necessary
• Provide great customer experience

Skills

Medical Front Office

Interpersonal Skills

Organizational Skills

Multitasking

HIPAA Compliance

Data Entry

Confidentiality

Job description

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

We are seeking a the right person for our Medical Office Front Desk to become a part of our team in our location in Lawrenceville.

• Check in patients in/out the appropriate time frame to ensure the provider is on time
• Use electronic health record to check in patients
• Answer phone calls and transfer to appropriate personnel and department
• Verify patients insurance through phone and using insurance portals
• Collect patients ID for verification of name and date of birth
• Collect payment at check in and check out stations
• Complete pre-visit prep each day in a timely manner
• Listen to voicemails and call back in an appropriate time frame
• Scan faxes and medical records in patients chart and notify the appropriate personnel
• Provide support to staff and clients when necessary
• Provide great customer experience

Qualifications:

• Must have prior Medical Front office experience

• Strong interpersonal and communication skills with the ability to interact professionally with patients, Providers, and staff.

• Excellent organizational skills and attention to detail.

• Ability to multitask and prioritize in a fast-paced clinical environment.

• Strong documentation and data entry accuracy.

• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA regulations.

• Critical thinking and sound judgment within scope of practice.

• Team-oriented mindset with a commitment to high-quality patient care.

• Dependable, punctual, and adaptable to changing clinical needs.