Patient Concierge & Front Desk Specialist

Centurion Spine and Pain Centers; Brunswick (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Centurion Spine and Pain Centers is looking for a Front Desk Representative to join our team in Brunswick, Georgia. This role is vital as the first point of contact for patients and involves greeting visitors, managing check-in and check-out processes, handling appointment schedules, and supporting clinical and administrative staff. Ideal candidates will have a high school diploma, 1–2 years of experience in a medical office or customer service, and excellent communication skills. A comfortable understanding of medical terminology and insurance verification will be advantageous.

Qualifications

• Minimum 1–2 years of experience in a medical office, healthcare, or customer service environment preferred.
• Familiarity with insurance verification and medical terminology is a plus.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Register patients, verify insurance information, and update demographic details.
• Collect co-pays, balances, and provide receipts per office policies.
• Answer and route calls, responding to patient inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Assist with patient check-out and scheduling follow-up visits.
• Maintain confidentiality of patient information in compliance with HIPAA.
• Perform general administrative tasks such as filing and data entry.

Skills

Excellent interpersonal and communication skills

Strong organizational skills

Ability to multitask

Proficiency with Microsoft Office

Education

High school diploma or equivalent

Associate’s degree or medical office coursework

Job description

Centurion Spine and Pain Centers is looking for a Front Desk Representative to join our team in Brunswick, Georgia. This role is vital as the first point of contact for patients and involves greeting visitors, managing check-in and check-out processes, handling appointment schedules, and supporting clinical and administrative staff. Ideal candidates will have a high school diploma, 1–2 years of experience in a medical office or customer service, and excellent communication skills. A comfortable understanding of medical terminology and insurance verification will be advantageous.