Patient Concierge & Medical Office Admin

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Hackensack Meridian Health seeks a Medical Office Specialist to support the outpatient clinic operations. You will handle the front desk, patient check-in/check-out, scheduling, and registration, while ensuring a positive patient experience.

The role requires strong customer service, multitasking, and EMR proficiency. This position may be per diem, part-time, or full-time across multiple locations.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in customer service/public-facing role.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet patients and visitors; manage front desk operations.
• Handle check-in/check-out, verify demographics and insurance information.
• Process payments and maintain accurate daily cash deposits.
• Support scheduling, registrations, and office communications across EMR and other systems.
• Escalate issues to Practice Manager as needed.
• Maintain patient confidentiality and a professional demeanor.

Skills

Customer service

Multitasking

Time management

Communication skills

Computer skills

MS Office

Google Suite

Excellent written and verbal

Education

High School diploma or GED

Associates Degree

Tools

EMR/EHR

MS Office/Google Suite

Job description

Hackensack Meridian Health seeks a Medical Office Specialist to support the outpatient clinic operations. You will handle the front desk, patient check-in/check-out, scheduling, and registration, while ensuring a positive patient experience.

The role requires strong customer service, multitasking, and EMR proficiency. This position may be per diem, part-time, or full-time across multiple locations.