Patient Access & Front Desk Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is hiring a Medical Office Specialist for our outpatient setting. The role focuses on front desk operations, including check-in/check-out, scheduling, registration, and ensuring a positive patient experience during visits.

Responsibilities include patient assistance, insurance verification, data entry into EMR, and coordinating with clinical staff. Must maintain confidentiality and be willing to travel between locations.

Qualifications

• Must have 1+ years experience in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment.
• Must be able to travel to multiple locations.
• Excellent written and verbal communication skills.
• Proficient computer skills including Microsoft Office or Google Suite.

Responsibilities

• Greet and check in patients; collect demographics and payments.
• Manage check-in/check-out; verify insurance; enter data into EMR.
• Schedule appointments and support provider scheduling; handle referrals.
• Communicate via EMR, phone, and email; escalate issues as needed.
• Maintain patient confidentiality and HIPAA compliance.
• Assist with daily mail and front-end duties; support supply needs.
• Travel to other Hackensack Meridian Health locations for coverage.

Skills

Customer service

Communication

Multitasking

Time management

Travel readiness

Front desk demeanor

Education

High School Diploma or GED

Associates Degree

Tools

EMR/EHR

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is hiring a Medical Office Specialist for our outpatient setting. The role focuses on front desk operations, including check-in/check-out, scheduling, registration, and ensuring a positive patient experience during visits.

Responsibilities include patient assistance, insurance verification, data entry into EMR, and coordinating with clinical staff. Must maintain confidentiality and be willing to travel between locations.