Patient Concierge & Medical Office Specialist

Hackensack Meridian Health; Edison (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in our ambulatory office. You will support check-in/check-out, scheduling, and post-visit patient needs, ensuring satisfaction and a seamless patient experience.

The role requires a High School diploma or GED, 1+ year customer service experience, and proficiency with MS Office/Google Suite. Travel to multiple locations and strong communication skills are essential.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in customer service.
• Ability to multitask in a fast-paced environment.
• Must travel to various locations.
• Proficient in Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients and manage front desk functions.
• Handle check-in/check-out, collect payments, verify insurance.
• Enter patient demographic information in EMR and ensure accuracy.
• Coordinate referrals and scheduling with care teams.
• Maintain patient confidentiality and provide excellent service.

Skills

Customer service

Microsoft Office / Google Suite

Written and verbal communication

Multitasking

Time management

Travel to locations

Professional demeanor

Education

Associates Degree

Experience in physician practice or hospital

Tools

EMR/EHR experience

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in our ambulatory office. You will support check-in/check-out, scheduling, and post-visit patient needs, ensuring satisfaction and a seamless patient experience.

The role requires a High School diploma or GED, 1+ year customer service experience, and proficiency with MS Office/Google Suite. Travel to multiple locations and strong communication skills are essential.