Patient Concierge | Medical Front Desk Specialist

Integrity Care Group; Liberty (MO); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Integrity Care Group in Liberty, MO is seeking a patient service specialist to manage front desk operations, patient data, insurance verification, and co-pay collection. The role emphasizes exceptional customer service, privacy, and accurate data handling in a fast-paced clinic setting.

As a patient service specialist, you will greet all clients, collect registration details, maintain confidentiality, and support referral scheduling while ensuring smooth lobby operations and financial controls.

Qualifikationen

• Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
• Ability to supervise, train, and evaluate staff.

Aufgaben

• Greets patients in a polite, prompt, and helpful manner, informs on delays, and maintains excellent customer service.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies insurance and collects co-pays, co-insurance, and deductibles as per plan.
• Maintains HIPAA compliance and confidentiality of information.

Kenntnisse

Regulatory compliance

Supervisory

Customer service

HIPAA knowledge

Ausbildung

High School diploma or equivalent

Associates degree preferred

Tools

Internet

Email

Microsoft Office

Jobbeschreibung

Integrity Care Group in Liberty, MO is seeking a patient service specialist to manage front desk operations, patient data, insurance verification, and co-pay collection. The role emphasizes exceptional customer service, privacy, and accurate data handling in a fast-paced clinic setting.

As a patient service specialist, you will greet all clients, collect registration details, maintain confidentiality, and support referral scheduling while ensuring smooth lobby operations and financial controls.