Patient Concierge | Medical Front Desk

The Centers for Advanced Orthopaedics LL; Germantown (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

The Centers for Advanced Orthopaedics LLC in Germantown, MD is seeking a Front Desk Receptionist to greet patients, schedule appointments, and manage billing inquiries in a busy orthopaedics office. The role requires excellent customer service, accurate data handling, and teamwork with clinicians and staff.

The successful candidate will assist with patient check-in, answer phones, verify insurance details, and maintain filing and medical records with professionalism and care.

Qualifications

• High school diploma or equivalent.
• At least 2 years of medical office administrative experience preferred.
• Experience and proficiency working with computers and electronic medical records.
• Strong interpersonal skills, including superior customer service skills and a high level of professionalism.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Proficient in Windows based office technologies.
• Must be able to read, write, speak, understand, and communicate in the English language.

Responsibilities

• Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
• Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
• Manages multiline telephone system efficiently and politely, minimizing hold time.
• Ensures availability of treatment information by retrieving and updating patient records.
• Verifies financial records and collects patient charges while filing and expediting third-party claims.
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
• Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
• Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
• Opens and sorts office mail. Delivers outgoing mail to the post office daily.Participates in the medical office emergency routine when required. Summons ambulance or EMS and assists other staff members as needed.
• Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Microsoft Windows proficiency

English language proficiency

Education

High school diploma or equivalent

Job description

The Centers for Advanced Orthopaedics LLC in Germantown, MD is seeking a Front Desk Receptionist to greet patients, schedule appointments, and manage billing inquiries in a busy orthopaedics office. The role requires excellent customer service, accurate data handling, and teamwork with clinicians and staff.

The successful candidate will assist with patient check-in, answer phones, verify insurance details, and maintain filing and medical records with professionalism and care.