Medical Front Desk Specialist — Patient Concierge

MedVanta, LLC; Germantown (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

The Centers for Advanced Orthopaedics LLC (CAO) Germantown, MD is seeking a Front Desk Receptionist to provide a professional, caring first impression for patients. The role involves greeting patients, scheduling appointments, and coordinating with medical staff to ensure smooth daily operations.

You will handle patient inquiries, assist with billing questions, and maintain accurate patient records using EMR systems in a fast-paced orthopedic setting.

Qualifications

• High school diploma or equivalent.
• At least 2 years of medical office administrative experience preferred.
• Experience and proficiency working with computers and electronic medical records.
• Strong interpersonal skills, including superior customer service skills and a high level of professionalism.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Proficient in Windows based office technologies.
• Must read, write, speak, understand, and communicate in English.

Responsibilities

• Greets patients in person and over the phone, providing a welcoming atmosphere.
• Maintains appointment schedule efficiently and accurately.
• Manages multiline phone system with courteous, timely responses.
• Retrieves and updates patient records to ensure accuracy.
• Verifies financial records and collects patient charges while filing third-party claims.
• Maintains office inventory and ensures reception area is neat.
• Assists patients with documentation, insurance questions, and billing inquiries.
• Communicates effectively with providers and staff to coordinate scheduling and patient details.
• Opens mail and participates in emergency routines as needed.
• Performs duties in compliance with laws and CAO policies.
• Performs other duties as assigned.

Skills

Interpersonal skills

Customer service

Professionalism

English language proficiency

Windows office tech

EMR experience

Education

High school diploma

Tools

EMR software

Job description

The Centers for Advanced Orthopaedics LLC (CAO) Germantown, MD is seeking a Front Desk Receptionist to provide a professional, caring first impression for patients. The role involves greeting patients, scheduling appointments, and coordinating with medical staff to ensure smooth daily operations.

You will handle patient inquiries, assist with billing questions, and maintain accurate patient records using EMR systems in a fast-paced orthopedic setting.