Patient Concierge — Orthopaedic Front Desk

Michigan Orthopaedic Surgeons; Troy (MI); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to warmly welcome patients, verify demographics and insurance, collect copays, and support efficient clinic operations from check-in to check-out.

You will use the Electronic Health Record (EHR) system to ensure accurate registrations, schedule follow-ups, and communicate with clinicians while delivering exceptional patient service in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service experience.
• Strong communication, organizational, and computer skills required.
• Healthcare setting experience preferred.

Responsibilities

• Welcome patients and verify demographic and insurance information.
• Complete accurate patient registration and entry into EHR.
• Collect copays and outstanding balances from patients.
• Schedule follow-up appointments and support clinic operations.

Skills

Customer service

Communication

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

EHR systems

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to warmly welcome patients, verify demographics and insurance, collect copays, and support efficient clinic operations from check-in to check-out.

You will use the Electronic Health Record (EHR) system to ensure accurate registrations, schedule follow-ups, and communicate with clinicians while delivering exceptional patient service in a fast-paced healthcare setting.