Patient Concierge & Medical Office Coordinator

CAO; Bethesda (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Centers for Advanced Orthopaedics LLC (CAO) is seeking a Front Desk Receptionist to create a welcoming patient experience and support daily administrative operations. You will greet patients, schedule appointments, and assist with billing questions in a fast-paced healthcare setting.

Responsibilities include maintaining accurate records, coordinating with providers and staff, and ensuring a smooth patient flow across CAO’s multiple locations in the Maryland region.

Qualifications

• High school diploma or equivalent required.
• Proficiency with the Microsoft Office suite.
• Proficient knowledge of medical terminology.
• Strong interpersonal skills and ability to build relationships.
• Organize, prioritize and manage multiple tasks in a dynamic environment.

Responsibilities

• Greet and assist patients in person and by phone; notify providers of arrivals.
• Maintain appointment schedules to optimize patient satisfaction and provider time.
• Manage multiline telephone system efficiently and politely.
• Update and retrieve patient records; assist with insurance and billing questions.
• Monitor office supplies and inventory; ensure reception area is neat.
• Coordinate with providers, nurses, and staff to ensure smooth operations.
• Open and sort mail; assist with mail delivery.
• Participate in medical office emergencies and EMS coordination as needed.

Skills

Interpersonal skills

Organizational skills

Communication

Problem-solving

Independence

Education

High school diploma or equivalent

Tools

Microsoft Office

Medical record systems

Job description

Centers for Advanced Orthopaedics LLC (CAO) is seeking a Front Desk Receptionist to create a welcoming patient experience and support daily administrative operations. You will greet patients, schedule appointments, and assist with billing questions in a fast-paced healthcare setting.

Responsibilities include maintaining accurate records, coordinating with providers and staff, and ensuring a smooth patient flow across CAO’s multiple locations in the Maryland region.