Patient Care Concierge - Orthopedic Front Desk

San Diego Orthopaedic Institute; San Diego (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health savings account

Free parking

Job summary

California Orthopaedic Institute in San Diego is seeking a Medical Receptionist to join our busy team. This role ensures smooth patient flow and delivers exceptional customer service at the front desk. Responsibilities include greeting patients, scheduling, managing records, handling calls, and coordinating with clinical staff.

You will use patient management software and assist with payments. This position is full-time, in-person, with standard hours and benefits including health insurance and

Qualifications

• Experience as a Medical Receptionist or similar in healthcare.
• Strong clerical skills and attention to detail.
• Excellent customer service and communication.
• Familiarity with medical scheduling and office procedures.
• Spanish/English bilingual preferred.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule patient appointments and maintain records.
• Handle phone inquiries professionally.
• Keep reception area organized and welcoming.
• Collaborate with clinical staff for patient care.
• Use software for patient management and scheduling.
• Handle patient payments and daily reconciliation.

Skills

Medical receptionist experience

Clerical skills

Customer service

Phone etiquette

Medical scheduling

Electronic records familiarity

Spanish bilingual

Job description

California Orthopaedic Institute in San Diego is seeking a Medical Receptionist to join our busy team. This role ensures smooth patient flow and delivers exceptional customer service at the front desk. Responsibilities include greeting patients, scheduling, managing records, handling calls, and coordinating with clinical staff.

You will use patient management software and assist with payments. This position is full-time, in-person, with standard hours and benefits including health insurance and