Patient Concierge - Orthopaedic Front Desk

Michigan Orthopaedic Surgeons; Royal Oak (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to welcome patients, register and verify demographics and insurance, and assist with payments and scheduling. This role is pivotal in delivering a seamless patient experience in a fast-paced clinic.

The position requires strong customer service, attention to detail, and proficiency with computer systems and EHRs. Join a team focused on exemplary care and efficient clinic operations.

Qualifications

• High school diploma or GED.
• Minimum two (2) years of customer service experience.
• Strong communication, organizational, and computer skills.

Responsibilities

• Welcome patients and create a professional first impression.
• Verify and update demographics, insurance, and registration.
• Ensure forms are completed and entered into the EHR.
• Collect copays and outstanding balances from patients.
• Schedule follow-up appointments per provider protocols.
• Provide visit documentation and instructions to patients.
• Maintain HIPAA compliance and patient confidentiality.
• Communicate effectively with physicians and staff to support operations.

Skills

Customer service

Communication

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

EHR systems

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to welcome patients, register and verify demographics and insurance, and assist with payments and scheduling. This role is pivotal in delivering a seamless patient experience in a fast-paced clinic.

The position requires strong customer service, attention to detail, and proficiency with computer systems and EHRs. Join a team focused on exemplary care and efficient clinic operations.