Patient Concierge & Insurance Verification Specialist

EmergeOrtho; Brevard (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, verify demographics, confirm insurance eligibility, collect balances, deposits, and co-pays, and check in for appointments. This role supports office efficiency by completing daily reports and coordinating with staff.

You will handle high patient volumes, maintain confidentiality, schedule appointments, and assist with charts, admissions, and reception duties.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Experience with insurance guidelines and insurance entry.
• Experience in financial collections is a plus.
• Ability to manage high patient volumes and multi-task.

Responsibilities

• Greet patients; answer phones; check-in, registration, and check-out; verify insurance; schedule appointments; prepare and review charts.
• Maintain professional communication with staff and providers.
• Keep a pleasant demeanor while performing duties.
• Greet patients and visitors and address inquiries by phone or in person.
• Schedule appointments to optimize patient satisfaction and provider time.
• Notify providers of patient arrival and monitor service delays.
• Comfort patients by answering questions and maintaining reception area.
• Ensure access to treatment information by filing and retrieving records.
• Maintain patient accounts and update personal/financial information.
• Manage office inventory and supplies; arrange repairs when needed.
• Assist distressed patients and protect confidentiality; follow policies and procedures.

Skills

Communication skills

Customer service

Multi-tasking

High-volume handling

Education

High school diploma/GED

Job description

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, verify demographics, confirm insurance eligibility, collect balances, deposits, and co-pays, and check in for appointments. This role supports office efficiency by completing daily reports and coordinating with staff.

You will handle high patient volumes, maintain confidentiality, schedule appointments, and assist with charts, admissions, and reception duties.