Patient Access & Support Specialist

EmergeOrtho; Leland (NC); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits based on hours

Descrizione del lavoro

EmergeOrtho is seeking a Patient Support Specialist to greet patients, verify insurance, process payments, and support daily office operations at our practice in LEland, NC. You will handle check-in and registration, verify demographics, and review charts for appointments while maintaining a courteous, professional demeanor with patients and staff.

The role requires strong communication, the ability to manage multiple tasks during busy hours, and familiarity with insurance procedures.

Competenze

• High school diploma or GED or equivalent.
• Sound communication skills.
• Previous experience as a check-in specialist is recommended but not required.
• Experience with insurance guidelines and insurance entry.
• Experience in financial collections is recommended but not required.

Mansioni

• Greet patients and visitors; answer phones; check-in and registration; verify insurance; schedule appointments; review charts.
• Maintain professional communication with staff and providers.
• Provide a pleasant, cooperative demeanor while performing duties.
• Welcome patients in person or by phone and answer inquiries.
• Schedule appointments to optimize patient satisfaction and provider time.
• Notify providers of patient arrivals and delays to keep on schedule.
• Reassure patients and answer questions; maintain reception area.
• Access and update patient records and accounts as needed.
• Maintain office inventory and equipment; order supplies as needed.
• Assist distressed patients and protect confidentiality of records.
• Follow policies and contribute to team goals.
• Performs additional duties as assigned by Manager.

Conoscenze

Communication

Multi-tasking

Calm under pressure

Customer service

Formazione

High school diploma/GED

Strumenti

Insurance verification software

Payment processing systems

Descrizione del lavoro

EmergeOrtho is seeking a Patient Support Specialist to greet patients, verify insurance, process payments, and support daily office operations at our practice in LEland, NC. You will handle check-in and registration, verify demographics, and review charts for appointments while maintaining a courteous, professional demeanor with patients and staff.

The role requires strong communication, the ability to manage multiple tasks during busy hours, and familiarity with insurance procedures.