Patient Check-In & Scheduling Specialist

EmergeOrtho; Wilmington (NC); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

EmergeOrtho is seeking a Patient Support Specialist to greet and assist patients and visitors across North Carolina offices. Responsibilities include check-in, insurance verification, collecting balances, scheduling, and preparing charts to support smooth daily operations.

The role requires strong communication, the ability to handle high patient volumes, and composure under pressure, with prior check-in or insurance-entry experience beneficial but not required. Benefits vary by hours worked.

Qualifications

• High school diploma/GED or equivalent previous experience.
• Sound communication skills.
• Experience with insurance guidelines and insurance entry is required or recommended.
• Experience in financial collections is recommended but not required.

Responsabilités

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders.
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs.
• Maintains a pleasant and cooperative demeanor while performing all duties.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Connaissances

Sound communication skills

Multi-tasking

Formation

High school diploma/GED

Description du poste

EmergeOrtho is seeking a Patient Support Specialist to greet and assist patients and visitors across North Carolina offices. Responsibilities include check-in, insurance verification, collecting balances, scheduling, and preparing charts to support smooth daily operations.

The role requires strong communication, the ability to handle high patient volumes, and composure under pressure, with prior check-in or insurance-entry experience beneficial but not required. Benefits vary by hours worked.