Patient Experience Concierge

Talentify; Royal Pines (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Job summary

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to welcome patients, verify demographics and insurance, collect balances, and support daily office reporting. Start immediately and join a team focused on efficient, compassionate care.

If you are organized, empathetic, and capable of handling high patient volumes with strong communication, this role offers comprehensive benefits across our statewide network and opportunities for growth.

Qualifications

• High school diploma or GED required or equivalent experience.
• Strong communication skills are essential.
• Excellent customer service abilities are expected.
• Experience as a check-in specialist is preferred but not required.
• Knowledge of insurance guidelines and insurance entry is helpful.
• Experience in financial collections is a plus.
• Ability to handle high patient volumes.
• Ability to stay calm under pressure and to multi-task.

Responsibilities

• Greeting patients and visitors; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; preparing and reviewing charts for appointments; processing orders.
• Maintains open communication with staff and providers regarding patient needs.
• Keeps a pleasant, cooperative demeanor while performing duties.
• Welcomes patients and visitors in person or on the phone, answering inquiries if needed.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments.
• Notifies providers of patient arrivals and any schedule delays to maintain on-time service.
• Comforts patients by addressing anxieties and answering questions, maintaining the reception area.
• Maintains patient records and accounts with updated personal and financial information.
• Manages office inventory and equipment; orders supplies as needed; coordinates repairs.
• Responds to emergencies and protects patient confidentiality.
• Follows policies and procedures; supports team goals and special projects.
• Performs other duties as assigned by Manager, including travel between offices.

Skills

Communication skills

Customer service

Empathy

Multitasking

Patient interaction

Education

High school diploma/GED

Job description

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to welcome patients, verify demographics and insurance, collect balances, and support daily office reporting. Start immediately and join a team focused on efficient, compassionate care.

If you are organized, empathetic, and capable of handling high patient volumes with strong communication, this role offers comprehensive benefits across our statewide network and opportunities for growth.