Patient Experience & Check-In Specialist

EmergeOrtho; Burlington (NC); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Non-discrimination notice link

Job summary

EmergeOrtho in North Carolina seeks a Patient Support Specialist to greet and assist patients, verify insurance eligibility, collect balances, and support check-in/out and scheduling across locations.

This on-site role requires empathy, excellent communication, and the ability to handle high patient volumes with composure. Start immediately and contribute to a compassionate, efficient patient journey while maintaining confidentiality and accurate records.

Qualifications

• High school diploma/GED or equivalent previous experience.
• Sound communication skills.
• Excellent customer service.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Responsibilities

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Skills

Sound communication skills

Excellent customer service

Ability to multi-task

Education

High school diploma/GED or equivalent

Job description

EmergeOrtho in North Carolina seeks a Patient Support Specialist to greet and assist patients, verify insurance eligibility, collect balances, and support check-in/out and scheduling across locations.

This on-site role requires empathy, excellent communication, and the ability to handle high patient volumes with composure. Start immediately and contribute to a compassionate, efficient patient journey while maintaining confidentiality and accurate records.