Patient Services Concierge - Orthopedic Front Desk

EmergeOrtho; Hickory (NC); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Descrizione del lavoro

EmergeOrtho is seeking a Patient Support Specialist to greet patients, verify insurance, and manage check-in/check-out processes across North Carolina locations. The role supports appointment scheduling, patient charts, and daily office reporting in a busy orthopedic practice setting.

Qualified candidates have a high school diploma or GED and strong communication and customer service skills, with comfort handling high patient volumes and multi-tasking in a fast-paced environment.

Competenze

• Sound communication skills.
• Excellent customer service.
• Ability to multi-task and prioritize.
• Ability to maintain composure in stressful situations.
• Experience with insurance guidelines and insurance entry is preferred.

Mansioni

• Greet patients and visitors and handle check-in/check-out activities.
• Verify insurance eligibility and collect balances and co-pays.
• Schedule appointments and prepare/ review patient charts.
• Maintain professional communication with staff and providers.
• Ensure appointments stay on schedule and manage delays.
• Maintain confidentiality of patient information.

Conoscenze

Communication skills

Customer service

Multi-tasking

Stress management

Professional demeanor

Formazione

High school diploma/GED

Strumenti

Insurance entry procedures

Descrizione del lavoro

EmergeOrtho is seeking a Patient Support Specialist to greet patients, verify insurance, and manage check-in/check-out processes across North Carolina locations. The role supports appointment scheduling, patient charts, and daily office reporting in a busy orthopedic practice setting.

Qualified candidates have a high school diploma or GED and strong communication and customer service skills, with comfort handling high patient volumes and multi-tasking in a fast-paced environment.