Patient Concierge & Check-In Specialist

EmergeOrtho; Asheville (NC); In loco; USD 34.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Descrizione del lavoro

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, check in and register, verify insurance, collect balances, and assist visitors. You will schedule appointments, prepare charts, and maintain accurate financial information, contributing to smooth daily operations across multiple locations.

This role requires strong communication, excellent customer service, and the ability to work under pressure with high patient volumes.

Competenze

• High school diploma or GED or equivalent.
• Sound communication skills.
• Excellent customer service.
• Experience as a check-in specialist is recommended, but not required.
• Experience with insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure under stress.
• Ability to multi-task and prioritize.

Mansioni

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• HepS patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Conoscenze

Communication skills

Customer service

Check-in experience

Insurance guidelines knowledge

Insurance entry experience

High patient volumes

Multi-tasking

Stress management

Formazione

High school diploma/GED

Equivalent experience

Descrizione del lavoro

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, check in and register, verify insurance, collect balances, and assist visitors. You will schedule appointments, prepare charts, and maintain accurate financial information, contributing to smooth daily operations across multiple locations.

This role requires strong communication, excellent customer service, and the ability to work under pressure with high patient volumes.