Patient Experience Concierge & Check-In Specialist

EmergeOrtho; Jacksonville (NC); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

EmergeOrtho in Jacksonville, NC seeks a Patient Support Specialist to welcome patients, check in and out, verify insurance, schedule appointments, and prepare charts for visits, while processing orders. You will maintain open communication with staff and providers to ensure efficient office flow.

Responsibilities include keeping patients informed, staying composed under pressure, handling high patient volumes, protecting confidentiality, and supporting billing and collection efforts within a

Competenze

• High school diploma or equivalent.
• Good communication skills.
• Experience with check-in is helpful but not required.
• Knowledge of insurance guidelines and entry.
• Financial collections experience is a plus.

Mansioni

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders.
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs.
• Maintains a pleasant and cooperative demeanor while performing all duties.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Conoscenze

Sound communication skills

Ability to multi-task and prioritize

Maintain composure under pressure

Handle high patient volumes

Insurance guidelines and entry

Experience in financial collections

Previous check-in experience (optional

Formazione

High school diploma/GED or equivalent

Descrizione del lavoro

EmergeOrtho in Jacksonville, NC seeks a Patient Support Specialist to welcome patients, check in and out, verify insurance, schedule appointments, and prepare charts for visits, while processing orders. You will maintain open communication with staff and providers to ensure efficient office flow.

Responsibilities include keeping patients informed, staying composed under pressure, handling high patient volumes, protecting confidentiality, and supporting billing and collection efforts within a